By placing an order through our website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.

General:

Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.

Shipping Costs:

Shipping costs are calculated during checkout based on destination. Shipping payment will be collected with the purchase.

This price will be the final price for shipping costs to the customer.

Returns:

IAMOXYGEN happily accepts returns due to any damage or change in the product as a request to return is received within 30 days of receipt of the item and is returned to us in the original packaging, unused, and a resalable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(IAMOXYGEN) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Transit Time:

In general, domestic shipments are in transit for 2 – 7 days

Dispatch Time:

Orders are usually dispatched within two business days of payment of the order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address:

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out of Stock:

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded:

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications:

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.

Sales Tax:

Sales tax has already been applied to the price of the goods, as displayed on the website.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance:

For some items, the parcels are insured for loss and damage up to the value, as stated by the courier.

Process for parcel damaged in-transit:

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Process for parcel lost in transit:

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.